Refund & Cancellation Policy

1. Overview

This Refund & Cancellation Policy explains how refunds and cancellations work when you use Auralithica to discover and book travel services. Since bookings are completed through third-party providers, their specific policies will apply to your reservation.

2. How Auralithica Works

2.1 Our Role

Auralithica serves as a search and comparison platform that helps you:

• Discover destinations and activities
• Compare flight prices from multiple sources
• Find travel deals and packages
• Connect with airlines, hotels, and tour operators

2.2 Booking Process

When you find a travel option on our Platform:

1. You are redirected to the provider's website or booking platform
2. You complete your booking directly with the provider
3. The provider processes your payment and issues your confirmation
4. The provider's terms, conditions, and policies govern your booking

3. Cancellation Policies

3.1 Flight Cancellations

Flight cancellation policies vary significantly by airline and fare type:

• Non-Refundable Tickets: Typically offer no refund but may allow date changes for a fee
• Refundable Tickets: Allow cancellation with full or partial refund, subject to airline terms
• Basic Economy: Usually the most restrictive with no changes or refunds allowed
• Premium/Business Class: Often offer more flexible cancellation terms

Important: Always check the specific cancellation policy before booking. This information is typically displayed during the booking process on the airline's website.

3.2 Hotel Cancellations

Hotel cancellation policies vary by property and booking platform:

• Free Cancellation: Many hotels offer free cancellation up to 24-48 hours before check-in
• Prepaid/Non-Refundable: Often cheaper but cannot be cancelled for a refund
• Partially Refundable: May charge a cancellation fee or retain a portion of the payment

3.3 Activity and Tour Cancellations

Tour operators and activity providers have their own cancellation policies:

• Cancellation windows typically range from 24 hours to 7 days before the activity
• Some providers offer flexible cancellation options
• Weather-related cancellations may be eligible for refund or rescheduling

4. Refund Process

4.1 Requesting a Refund

To request a refund for a booking made through a third-party provider:

1. Contact the Provider Directly: Reach out to the airline, hotel, or tour operator using the contact information in your booking confirmation
2. Reference Your Booking: Provide your booking/confirmation number
3. State Your Request: Clearly explain why you are requesting a refund
4. Follow Their Process: Complete any required forms or procedures

4.2 Refund Timeframes

Refund processing times vary by provider:

• Airlines: 7-20 business days to your original payment method
• Hotels: 5-14 business days depending on the booking platform
• Tours/Activities: 5-10 business days, varies by operator
• Credit Card Processing: Additional 1-2 billing cycles may be required

4.3 What Auralithica Can Do

While we cannot process refunds directly, we can:

• Provide you with the provider's contact information
• Offer guidance on the refund request process
• Help you understand your rights as a consumer
• Advocate on your behalf in case of disputes (where possible)

5. Special Circumstances

5.1 Travel Disruptions

In case of travel disruptions beyond your control:

• Flight Cancellations by Airline: You are typically entitled to a full refund or rebooking
• Natural Disasters: Many providers offer flexibility during emergencies
• Pandemic/Health Emergencies: Special policies may apply; check with your provider
• Government Travel Restrictions: May qualify for refund depending on provider policy

5.2 Travel Insurance

We strongly recommend purchasing travel insurance for protection against:

• Trip cancellations for covered reasons
• Medical emergencies
• Lost luggage
• Travel delays

Travel insurance policies have their own terms and conditions. Review them carefully before purchasing.

6. Consumer Rights

6.1 EU Passenger Rights (EU261)

If you're traveling to/from the EU, you may have rights under EU Regulation 261/2004:

• Compensation for flight delays over 3 hours
• Compensation for flight cancellations
• Right to care (meals, accommodation) during long delays
• Right to reimbursement or rebooking

6.2 US DOT Regulations

For US flights, the Department of Transportation requires:

• Refunds for cancelled flights (if you choose not to be rebooked)
• 24-hour free cancellation for bookings made 7+ days before departure
• Transparency in pricing and fees

7. Disputes and Customer Support

7.1 If You Have an Issue

If you encounter problems with a refund or cancellation:

1. Document Everything: Keep records of booking confirmations, correspondence, and receipts
2. Contact the Provider: Start with the company that processed your booking
3. Escalate if Needed: Request to speak with a supervisor or manager
4. Contact Auralithica: Reach out to our support team at support@auralithica.com for guidance
5. File a Complaint: If unresolved, consider filing with consumer protection agencies or your credit card company

7.2 Credit Card Chargebacks

As a last resort, you may dispute the charge with your credit card company. However:

• Chargebacks should only be used for legitimate disputes
• You must attempt to resolve the issue with the provider first
• Provide documentation to support your claim
• Be aware that providers may ban customers who file chargebacks

8. Tips for Avoiding Cancellation Issues

To minimize problems:

• Read Before Booking: Carefully review cancellation policies before completing your purchase
• Choose Flexible Fares: When possible, opt for refundable or flexible tickets
• Buy Travel Insurance: Protect yourself against unforeseen circumstances
• Book Direct When Possible: Booking directly with providers can simplify cancellations
• Check Deadlines: Be aware of cancellation deadlines and act promptly
• Keep Documentation: Save all booking confirmations and communications

9. Contact Information

For assistance or questions about refunds and cancellations:

• Email: support@auralithica.com
• Address: OMD AS, Frøyas Gate 15, 0273 Oslo, Norway

Our support team is available 24/7 to assist you with guidance and information about your travel bookings.